Terms and Conditions ofSale

These general terms and conditions of sale are intended to define the rights and obligations of the parties within the framework of the online sale of goods offered by the seller LAO, a single-shareholder simplified joint-stock company (SASU) with share capital of €10,000.00, whose registered office is located at Lieu-dit Peyrehitte, 65380 Layrisse, registered with the Trade and Companies Register (RCS) of Tarbes under number 929 811 156, intra-Community VAT number FR18929811156.

These terms and conditions exclusively govern purchases made by consumers located in Europe relating to equestrian accessories.

These terms and conditions apply to the exclusion of any other conditions, in particular those in force for in-store sales.

They are available on the website www.lao-horse.com

The buyer declares having read these general terms and conditions of sale and having accepted them before validating their order.

Accordingly, the buyer is deemed to accept them without reservation, and they are enforceable against the buyer in accordance with Article 1119 of the Civil Code.

Prior to any sales contract concluded on the site, the buyer acknowledges having read, in a legible and understandable manner, the general terms and conditions of sale and all information listed in Articles L111-1 and L221-5 of the Consumer Code.

The buyer is thus provided with information relating to:

• the essential characteristics of the goods or service;
• the price of the goods or service;
• the method of calculating the price and any additional costs (transport, delivery, customs, etc.);
• the date or time by which the professional undertakes to deliver the goods or perform the service;
• the terms of payment and delivery;
• the existence of the right of withdrawal and the conditions for exercising it;
• the identity of the professional and its postal, telephone, and electronic contact details;
• the existence and terms of implementation of legal guarantees and any commercial guarantees, as well as, where applicable, after-sales service;
• the possibility of using a consumer mediator.

The products subject to these general terms and conditions of sale are those appearing on the seller's website lao-horse.com.

They are offered for sale within the limit of available stock and for as long as they remain visible on the site.

Items offered for sale are described in particular detail. The images representing the said products are not contractually binding.

Customers can place their orders directly online at www.lao-horse.com.

To validate the order, the buyer must first identify themselves on the site via their account, then select the product(s) by following the process below, adding the desired quantity to their basket; at this stage they may still modify/remove the selected items. They will then proceed to validate their order. They must also choose the desired address, delivery method, and payment method.

The buyer undertakes to check the accuracy of the information they provide and to correct any errors before validating the order.

To finalise the sale, the buyer must also accept the general terms and conditions of sale by ticking the box provided for this purpose.

Contractual information is presented in French and will be confirmed at the time the order is validated.

For any question relating to order tracking, the buyer may contact customer service by email at contact@lao-horse.com or by phone at 06 20 26 08 88 or 06 19 46 51 46, from 10am to 6pm, Monday to Friday.

Validation and payment of the order constitutes an electronic signature and acceptance of the sale between the parties.

The seller provides the buyer with a summary of their order by means of a written confirmation sent by email.

All prices of products offered for sale on the site lao-horse.com are shown in euros, all taxes included, excluding delivery charges which are invoiced separately and indicated before the order is validated.

The seller LAO reserves the right to change its prices at any time, but undertakes to apply the rates in force at the time the order is validated.

The price must be paid in full at the time of ordering.

Payment for products offered through the website is made using the payment methods made available by the seller: credit/debit card, PayPal... This list is not exhaustive; LAO reserves the right to add further payment methods.

Payment for the purchase is made in full at the time of ordering.

In the case of card payment, the data collected is processed securely.

The buyer must ensure, when validating the order, that they have sufficient funds to pay for the order. In the event of non-payment of the order in accordance with Article 8 of these Terms and Conditions of Sale, the seller reserves the right to suspend the order and, if no resolution is possible, to cancel it.

Ordered products and/or services are delivered using the following methods: DPD, Mondial Relay, within the timeframe specified on the order confirmation or, failing any indication on the order form, within 30 days from the conclusion of the contract.

Products are delivered to the address given by the buyer at the time of the order.

If the buyer is absent on the day of delivery, a delivery notice will be left in their letterbox, allowing them to contact the carrier.

At the time of delivery, the buyer is invited to check the condition and contents of the parcel before signing any delivery document. Indeed, in accordance with applicable regulations, all risk of loss or damage to the goods is transferred to the consumer at the moment they take physical possession of the goods (Article L216-2 of the Consumer Code).

The buyer may record their reservations in writing on the delivery note (opened or torn packaging, missing items, etc.) or refuse delivery.

1. If the seller fails to meet the delivery date or timeframe mentioned in these terms and conditions, the consumer may require the professional to carry out delivery within a reasonable additional period.

Should the seller fail to fulfil its delivery obligation within this new period, the buyer may terminate the contract by registered letter or by writing on a durable medium.

The contract is deemed terminated upon receipt by the professional of the letter or written notice informing it of this termination, unless the seller has performed in the meantime.

The buyer is entitled to terminate the contract immediately if the seller refuses to deliver the goods or provide the service, or where the dates mentioned above constitute an essential condition of the contract for the consumer.

2. When the contract is terminated, the seller is required to refund the full amount paid by the buyer.

Under Article L242-4 of the Consumer Code, if the professional has not refunded the sums paid by the consumer, the sums owed are automatically increased as follows:

by the statutory interest rate if the refund is made no later than 10 days after the expiry of a 14-day period following the date on which the contract was terminated; by 5% if the delay is between 10 and 20 days; by 10% if the delay is between 20 and 30 days; by 20% if the delay is between 30 and 60 days; by 50% between 60 and 90 days; by a further 5 percentage points for each additional month of delay, up to the price of the product, after which the statutory interest rate applies.

1. In accordance with the provisions in force (Article L221-18 of the Consumer Code), the buyer has a period of 14 days to exercise their right of withdrawal from a contract concluded at a distance (telephone canvassing or off-premises).

This period runs from the day of:

• the conclusion of the contract, for service contracts;
• receipt of the goods by the consumer or by a third party, other than the carrier, designated by the consumer, for contracts for the sale of goods.

In the case of an order for several goods delivered separately, or an order for goods made up of several lots or multiple parts whose delivery is staggered over a defined period, the period runs from receipt of the last good, lot, or part.

2. The right of withdrawal may be exercised online, using the form available in the appendix to this document, or by any other unambiguous durable medium:

• email address: contact@lao-horse.com;
• postal address: LAO – Withdrawal, Lieu-dit Peyrehitte, 65380 Layrisse.

In the event of a dispute concerning the exercise of the right of withdrawal, the burden of proof lies with the consumer, in accordance with Article L221-22 of the Consumer Code.

3. Under Article L221-28 of the Consumer Code, the right of withdrawal is excluded for:

• services fully performed before the end of the withdrawal period, the performance of which began after the consumer's prior express agreement and express waiver of their right of withdrawal;
• goods made to the consumer's specifications or clearly personalised;
• goods liable to deteriorate or expire rapidly;
• goods unsealed by the consumer after delivery which cannot be returned for reasons of hygiene or health protection;
• audio or video recordings or computer software which have been unsealed by the consumer after delivery;
• the sale of newspapers, periodicals, or magazines, except for subscription contracts.

4. This 14-day period may be used by the customer to test the product(s) under real conditions of use.

5. In summary, for a return: when the buyer exercises their right of withdrawal, the products must be returned clean and in perfect condition to the address LAO – Return, Lieu-dit Peyrehitte, 65380 Layrisse, within 5 days of notifying the seller of the decision to withdraw. Return costs are borne by the buyer.

The seller must reimburse the consumer, including the initial delivery costs, without undue delay and within 14 days of receiving the consumer's decision to withdraw. For sales of goods, the seller may defer reimbursement until the goods have been received back or the consumer has provided proof of shipment. Reimbursement is made by bank transfer.

In this context, the buyer bears responsibility: any damage suffered by the product during this period may be such as to void the right of withdrawal.

6. Under Article L221-17 of the Consumer Code, exercising the right of withdrawal terminates the parties' obligations.

Withdrawal from a main distance contract automatically terminates any ancillary contract, at no cost to the consumer other than as provided for in Articles L221-23 to L221-25 of the Consumer Code.

The seller cannot be held liable if the non-performance or delay in the performance of any of its obligations described in these general terms and conditions of sale results from a case of force majeure.

Force majeure, within the meaning of Article 1218 of the Civil Code, is considered to be any unforeseeable, irresistible, external event or circumstance beyond the control of the parties and beyond the control of the persons concerned.

Legal warranty of conformity and legal warranty against hidden defects.

The seller, LAO, Lieu-dit Peyrehitte, 65380 Layrisse, is liable for defects of conformity of the goods with the contract under the conditions set out in Articles L217-4 et seq. of the Consumer Code, and for hidden defects in the item sold under the conditions set out in Articles 1641 et seq. of the Civil Code.

In the event of non-conformity of a product sold, it may be returned, exchanged, or refunded.

The content of the website (text, drawings, photographs, images) remains the property of the seller and is protected by intellectual property law and copyright.

Any full or partial reproduction of this content is strictly prohibited and may constitute an offence.

The company LAO, whose registered office is located at Lieu-dit Peyrehitte, 65380 Layrisse, is responsible for the processing and collection of the buyer's personal data as part of the management of their order.

For further details on the data collected, its purpose, retention period, and recipients, the buyer is invited to consult the site's Privacy Policy.

The buyer has the right to access, modify, rectify, and object to the personal data concerning them. This right may be exercised via their Customer account or by email at contact@lao-horse.com.

In the event of a dispute concerning the use of personal data, the consumer may lodge a complaint with the CNIL (French Data Protection Authority).

Should one or more clauses of these general terms and conditions be declared invalid or void under a law, regulation, or final decision of a competent court, the remaining clauses shall remain fully in force and effect.

These general terms and conditions of sale are governed by French law. All disputes relating to online sales contracts subject to these general terms and conditions fall within the jurisdiction of the courts of Nevers.

In the event of a dispute concerning a purchase made on the website www.lao-horse.com, the buyer may lodge a complaint with customer service by email at contact@lao-horse.com.

Should no amicable solution be found between the parties, the consumer may resort to mediation with CM2C, whose contact details are as follows:

CM2C 49 Rue de Ponthieu 75008 Paris cm2c@cm2c.net 01 89 47 00 14 Monday to Friday, from 9:00am to 12:00pm and from 2:00pm to 5:00pm

Finally, if the dispute persists and no amicable agreement is reached, the dispute may be brought before the courts of Tarbes.

Article L217-3 of the Consumer Code

"The seller delivers goods that conform to the contract and to the criteria set out in Article L.217-5.

The seller is liable for defects of conformity existing at the time of delivery of the goods within the meaning of Article L.216-1, which appear within two years of that delivery.

In the case of a sales contract for goods incorporating digital elements:

1° Where the contract provides for the continuous supply of digital content or a digital service for a period of two years or less, or where the contract does not specify the duration of supply, the seller is liable for defects of conformity of that digital content or digital service which appear within two years of delivery of the goods;

2° Where the contract provides for the continuous supply of digital content or a digital service for a period exceeding two years, the seller is liable for defects of conformity of that digital content or digital service which appear during the period for which it is supplied under the contract.

For such goods, the applicable period does not deprive the consumer of their right to updates in accordance with the provisions of Article L.217-19.

The seller is also liable, during the same periods, for defects of conformity resulting from the packaging, assembly instructions, or installation where the latter was made the seller's responsibility under the contract or was carried out under the seller's responsibility, or where incorrect installation carried out by the consumer as provided for in the contract is due to shortcomings or errors in the installation instructions provided by the seller.

This warranty period applies without prejudice to Articles 2224 et seq. of the Civil Code. The starting point for the limitation period of the consumer's action is the day on which the consumer becomes aware of the defect of conformity."

Article L217-4 of the Consumer Code

"Goods conform to the contract if they meet, in particular, where applicable, the following criteria:

1° They correspond to the description, type, quantity, and quality, in particular with regard to functionality, compatibility, interoperability, or any other characteristic provided for in the contract;

2° They are fit for any special purpose sought by the consumer, made known to the seller no later than the conclusion of the contract and accepted by the seller;

3° They are delivered with all accessories and installation instructions, which must be provided in accordance with the contract;

4° They are updated in accordance with the contract."

Article L217-5 of the Consumer Code

"I. – In addition to the conformity criteria set out in the contract, goods conform if they meet the following criteria:

1° They are fit for the purpose ordinarily expected of goods of the same type, taking into account, where applicable, any provision of European Union law and national law, as well as any technical standards or, in the absence of such technical standards, any specific codes of conduct applicable to the sector concerned;

2° Where applicable, they possess the qualities that the seller presented to the consumer in the form of a sample or model, before the conclusion of the contract;

3° Where applicable, the digital elements they contain are supplied in the most recent version available at the time the contract is concluded, unless the parties agree otherwise;

4° Where applicable, they are delivered with all accessories, including packaging, and the installation instructions that the consumer may reasonably expect;

5° Where applicable, they are supplied with the updates that the consumer may reasonably expect, in accordance with the provisions of Article L.217-19;

6° They correspond to the quantity, quality, and other characteristics, including in terms of durability, functionality, compatibility, and security, that the consumer may reasonably expect for goods of the same type, having regard to the nature of the goods and the public statements made by the seller, by any person earlier in the chain of transactions, or by a person acting on their behalf, including in advertising or on labelling.

II. – However, the seller is not bound by any public statements referred to in the preceding paragraph if it demonstrates that:

1° It was not aware of them and could not reasonably have been aware of them;

2° By the time the contract was concluded, the public statements had been corrected in a manner comparable to how they were originally made; or

3° The public statements could not have influenced the decision to purchase.

III. – The consumer may not dispute conformity by relying on a defect concerning one or more particular characteristics of the goods, of which they were specifically informed that these characteristics departed from the conformity criteria set out in this article, and to which they expressly and separately agreed at the time the contract was concluded."

Article L217-7 of the Consumer Code

"Defects of conformity which appear within twenty-four months of delivery of the goods, including goods incorporating digital elements, are, unless proven otherwise, presumed to have existed at the time of delivery, unless this presumption is incompatible with the nature of the goods or the defect claimed.

For second-hand goods, this period is set at twelve months.

Where a sales contract for goods incorporating digital elements provides for the continuous supply of digital content or a digital service, defects of conformity which appear are presumed to have existed at the time of delivery of the goods where they appear:

1° Within a period of two years from delivery of the goods, where the contract provides for such supply for a period of two years or less or where the contract does not specify the duration of supply;

2° During the period for which the digital content or digital service is supplied under the contract, where the contract provides for such supply for a period exceeding two years."

Article L217-21 of the Consumer Code

"A commercial guarantee means any contractual undertaking by a professional, whether the seller or the manufacturer, including through any other person acting in their name or on their behalf (hereinafter referred to as the "guarantor"), towards the consumer. This undertaking relates to the reimbursement of the purchase price, the replacement or repair of the goods, or any other service relating to the goods, or any other requirement not related to conformity and set out in the commercial guarantee, in addition to the seller's legal obligations to guarantee the conformity of the goods.

Any commercial guarantee binds the guarantor in accordance with the conditions it provides for, or the conditions set out in advertising made prior to the conclusion of the contract, if the conditions of that advertising are more favourable, unless the guarantor demonstrates that the advertising was corrected before the conclusion of the contract in a manner identical or comparable to the original advertising."

Article 1641 of the Civil Code

"The seller is bound by a warranty on account of hidden defects in the item sold which render it unfit for its intended purpose, or which so diminish that use that the buyer would not have acquired it, or would only have paid a lower price for it, had they been aware of them."

Article 1648 of the Civil Code

"An action arising from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.

In the case provided for in Article 1642-1, the action must be brought, on pain of being time-barred, within one year of the date on which the seller may be discharged from apparent defects or non-conformities."

Please complete and return this form only if you wish to exercise your right of withdrawal.

Attn: Juliette Bargiarelli – LAO, Peyrehitte, 65380 Layrisse – contact@lao-horse.com

I/we hereby notify you of my/our withdrawal from the contract for the sale of the item below:

Ordered on:
Received on:
Order number:
Item type:

Consumer's Name:
Consumer's Address:
Consumer's Signature
Date: